Effective Date: October 10, 2026
These Terms of Service (“Terms”) govern your access to and use of the Revive Sales platform, including all associated software, features, and services (collectively, the “Service”), provided by Revive Sales (“we,” “us,” or “our”), with its principal place of business at 16842 NE 39th Ct, Apt C1010, Redmond, WA 98052. By creating an account or otherwise accessing the Service, you agree to be bound by these Terms, our Privacy Policy and our Data Processing Addendum. If you do not agree, do not use the Service.
Revive Sales is a dormant pipeline intelligence platform that analyses historical sales notes and surfaces re-engagement signals to help sales teams identify when closed-lost and stalled accounts are ready to be contacted again. The Service includes rep note sentiment analysis, web intelligence signal processing, a signal briefing dashboard, a HubSpot integration, and outcome write-back to HubSpot. We may improve, change or retire features over time. If we remove a material feature that you pay for, we will give reasonable notice.
The Service is for business use. You must be at least 18 years old and have authority to bind the business you use it for. You must provide accurate information when creating an account. You are responsible for keeping your login credentials confidential and for all activity under your account, and you must not share one account between several people. Notify us immediately at support@revivesales.app if you suspect unauthorised access.
You agree to use the Service only for lawful business purposes. You must not:
The Service suggests when and how to re-engage prospects. You alone decide whether to contact anyone, and you are responsible for complying with all laws that apply to your outreach and data, including anti-spam and marketing rules (such as CAN-SPAM, TCPA and similar laws), data protection laws, and the terms of the tools you use. We do not send messages to your prospects on your behalf.
If you connect HubSpot, you authorise Revive Sales to access your HubSpot account with the permissions shown on HubSpot’s authorisation screen: reading deals, contacts, companies and deal owners, and updating deals so that outcomes you log can be written back. You confirm that you have the authority to grant this access and the right to have your CRM data processed by the Service. You can disconnect at any time in the Service or in HubSpot. Connecting or syncing HubSpot may replace or update the dormant-pipeline accounts in your workspace with data from your HubSpot account.
If your workspace owner connects Apollo, you authorise Revive Sales to use your Apollo account, with the permissions shown on Apollo’s authorisation screen, to verify or find contact emails when someone on your team clicks a lookup. Lookups use credits from your own Apollo account, and Revive Sales does not pay for them. You confirm that you have the right to use Apollo for this purpose, that your use complies with Apollo’s terms, and that you will use the emails you find in line with the law, including email marketing and privacy laws. Revive Sales does not guarantee that an email is correct or deliverable. You can disconnect Apollo at any time in Settings.
Third-party services such as HubSpot, Apollo and Stripe are governed by their own terms. Revive Sales is an independent product and is not affiliated with or endorsed by HubSpot or Apollo. We are not responsible for third-party services or for changes they make that affect the integration.
The Service is offered under Free, Individual, Team and Business plans. The current prices, account limits, included seats and the price of additional seats are shown on our website and in the Billing page when you subscribe. Seats you use beyond those included in your plan are billed at the additional-seat price shown there.
You keep full ownership of all data you upload to or generate through the Service, including CRM records, sales notes, and account information (“Customer Data”). You grant us a limited licence to process Customer Data solely to provide, secure and support the Service, as described in our Privacy Policy. Each customer’s data is logically isolated, and no other customer can access it. We do not use Customer Data to train AI models. You can export your Customer Data through the Service’s export features before closing your account. You can close your account at any time, which deletes your data as described in the Privacy Policy; any remaining copies in backups are removed when those backups expire. Our subprocessors are listed on our Security page, and our Data Processing Addendum applies to Customer Data.
The Service uses artificial intelligence to analyse sales notes and generate re-engagement signals and suggested message openers. AI-generated content is provided for information only and may be incomplete or wrong. You are responsible for reviewing it and deciding whether to act on it. We do not guarantee that using the Service will result in closed deals or any specific business outcome.
We protect the Service and your data as described in our Privacy Policy and on our Security page. You are responsible for the security of your own account, your devices, and your connected CRM, for using a strong password, and for removing people who should no longer have access.
We work to keep the Service available but do not guarantee uninterrupted or error-free operation, and we may carry out maintenance. Support is provided by email at support@revivesales.app on a commercially reasonable, best-efforts basis. These Terms do not include a service-level agreement unless we agree one with you in writing.
If you create or administer a workspace for a team, you are responsible for the people you invite and for their use of the Service, and you confirm you have authority to bring their activity under these Terms. An owner’s workspace cannot be deleted while other members remain; they must be removed first.
We may offer features labelled beta or preview, which may change or be withdrawn and are provided as is. If you give us feedback or suggestions, we may use them without obligation to you, provided we do not disclose your Customer Data.
The Service, including all software, algorithms, designs, and trademarks, is owned by Revive Sales and protected by applicable intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You keep all intellectual property rights in your uploaded data. Nothing in these Terms gives us any right to use your data beyond what is necessary to provide the Service.
Each party agrees to keep the other’s confidential information secret, to use it only for the purposes of these Terms, and not to disclose it to third parties without prior written consent, except where required by law. This obligation survives termination of these Terms for three years.
We warrant that we will provide the Service in a professional manner and that it will operate materially as described in our documentation. EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, REVIVE SALES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA OR GOODWILL. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS WILL NOT EXCEED THE TOTAL FEES PAID BY YOU IN THE TWELVE MONTHS PRECEDING THE CLAIM. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.
You agree to indemnify and hold harmless Revive Sales and its officers, employees, and agents from and against any claims, damages, and expenses (including reasonable legal fees) arising from your use of the Service in violation of these Terms, your uploaded data, your outreach, or your violation of any applicable law.
These Terms begin on the date you create an account. You may close your account at any time. We may suspend or terminate your access if you breach these Terms and fail to cure the breach within 10 days of written notice, if you fail to pay, or immediately if your use threatens the security of the Service or other customers or is unlawful. On termination, your right to use the Service ends immediately and your data is handled as described in section 7. Sections that by their nature should survive (including ownership, confidentiality, disclaimers, liability, indemnity and governing law) survive termination.
We may update these Terms at any time. For material changes, we will give at least 30 days’ notice by email. Continued use of the Service after the effective date means you accept the updated Terms.
You may not use the Service if you are barred by United States law from receiving it, and you will not use it in breach of applicable export control or sanctions laws.
These Terms are governed by the laws of the State of Washington, United States, without regard to conflict-of-laws rules. Before filing a claim, each party agrees to try to resolve the dispute informally by written notice to the other and good-faith discussion for 30 days. Any dispute not resolved will be decided exclusively in the state or federal courts located in King County, Washington, and each party consents to that jurisdiction.
For questions about these Terms, contact support@revivesales.app or Revive Sales, 16842 NE 39th Ct, Apt C1010, Redmond, WA 98052.